Reference

The Terms That Cover Your nabajee Account

Short version first: this page sets out the account rules, wallet checks and payout conditions that apply when you use nabajee.

Plain English account rulesWallet checks explainedPayout conditionsAccess depends on local law
nabajee The Terms That Cover Your nabajee Account
DATA AND ACCESS

How We Store and Guard Your Details

Terms only mean something if the records behind them are kept straight. Every wallet movement on your account is logged with a timestamp, and access to that log is limited to staff who need it to resolve a query or run a verification check. We keep identity documents only as long as the rule that requires them, and you can ask what we hold. Sign-in runs on a one-time code sent to your registered number.

One-time code at sign-in

Every login asks for a code sent to your registered mobile number. Nobody reaches your wallet with a password alone, so a shared or lost phone does not hand over the account.

Kept only while needed

Wallet records and verification documents stay for as long as the rule covering them requires, then come out. Ask support what is held against your account and we will list it back to you.

Cookies on the session

We set a session cookie so your login holds while you move between the lobby and your wallet, plus a preference cookie for language. Clearing them signs you out.

Asking for a change

You can request a correction to the details we hold, or ask for your account to be closed. Send it from the registered email address; we confirm the request before acting on it.

GETTING HELP

Where to Take a Terms Question

If a clause reads badly, or you think it was applied wrongly to your account, contact us before you open a new one — that is the only way a hold gets solved. Our support desk answers terms questions in the order they arrive and handles bKash, Nagad and Rocket queries as part of the same queue. Have your account number and the wallet transaction ID ready; it cuts the back-and-forth down.

Team online

Chat from inside your account

Sign in, open the help panel and start a chat. Your account and wallet history sit in front of the agent, so most terms questions get answered without you retyping anything.

Write to the policy desk

Send a message to the support address listed in the help panel, quoting your account number and the clause you are asking about. We reply to the address registered on your account only.

Have the wallet ID ready

For a bKash, Nagad or Rocket dispute, paste the transaction ID from your wallet app. That one string lets us trace the payment and settle the question in a single reply.

What You Ask About nabajee Terms

Most of what reaches our support desk about this page comes down to two things: when we can hold a payout, and what you have to do to keep an account open. The answers below cover the questions we get asked most. If yours is not here, the help panel inside your account is the quicker route — it carries your account history with it. We refresh that panel whenever a clause changes.

No. One account per person, tied to your own name and your own bKash, Nagad or Rocket wallet. Duplicate accounts are closed and any balance is checked before it is returned.

While we verify who you are, or if the funding wallet is not in your name. We tell you which check is running and what we need from you, and the hold lifts once it clears.

The revision date shown on this page moves whenever a clause changes, and a notice sits in your account on the next sign-in. Keep using the account and you accept the new wording.

We restrict new activity there and let you withdraw what is properly yours. Access is decided by the law that applies to you, so check your own rules before you open an account.

Yes. Ask from your registered email and we close the account, then delete what we are not required to keep. Wallet and identity records sit under a legal hold for a set period.

Every product carries its own settlement rule, and for a crash round that rule decides when the multiplier ends and how the round is recorded. Where it conflicts with this page, the product rule applies.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.